All products are sold for Research Use Only (RUO). Not intended for human or animal consumption. Must be 21+ to purchase.
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Effective Date: September 6, 2026
This Shipping & Delivery Policy (“Policy”) applies to orders placed with Pep Glow Life (“Pep Glow Life,” “we,” “us,” or “our”) through PepGlowLife.com and related Services.
This Policy should be read together with our Terms & Conditions, Refund & Order Issues Policy, Research Use Only Policy, and Privacy Policy.
Pep Glow Life generally processes orders within one (1) business day after payment and any required order verification are completed.
Orders placed on weekends or holidays are generally processed on the next business day.
Orders placed before 4pm PT on business days typically ship the same business day; however, customers should allow up to one business day for processing.
Orders may require additional processing time if payment verification, address verification, purchase eligibility review, fraud screening, product availability, or another order issue requires additional review.
Once an order ships, we will generally send a shipping confirmation email containing available tracking information.
Pep Glow Life currently ships to eligible addresses within the United States.
Orders are generally shipped using FedEx 2-Day service unless another shipping method is displayed or selected at checkout.
The shipping method refers to the carrier service used after the order has been processed and transferred to the carrier. Processing time and carrier transit time are separate.
Available shipping methods may vary depending on the order, destination, carrier availability, or other operational considerations.
Orders shipped using FedEx 2-Day service will generally arrive approximately two (2) business days after the carrier receives the shipment, subject to carrier operations and destination.
Some destinations, including certain rural or remote areas, may require additional transit time.
Shipping and delivery dates displayed on the website, during checkout, or in order communications are estimates unless expressly stated otherwise.
Carrier delays may occur because of weather, transportation disruptions, operational issues, peak-volume periods, natural disasters, governmental actions, or other circumstances outside Pep Glow Life’s reasonable control.
Pep Glow Life does not guarantee a specific carrier delivery date unless such guarantee is expressly provided in writing for the particular order.
Pep Glow Life currently offers free standard shipping on qualifying single orders of more than $200, calculated after discounts and before applicable taxes.
The qualifying amount must be reached in a single transaction.
Separate orders cannot ordinarily be combined after checkout to satisfy the free-shipping threshold.
Pep Glow Life may modify or discontinue free-shipping promotions prospectively. Any applicable shipping charge will be displayed before the customer submits the order.
Pep Glow Life intends to ship orders within the timeframe represented on our website or otherwise communicated in connection with the order.
If we determine that an order cannot be shipped within the applicable represented timeframe, we will handle the delay in accordance with applicable law.
Depending on the circumstances, we may:
If Pep Glow Life determines that it cannot fulfill an order, the affected order or item will be canceled and an appropriate refund will be issued.
Federal rules governing Internet merchandise orders generally require sellers to have a reasonable basis for advertised shipment times and to provide appropriate delay/cancellation options when those shipment times cannot be met. (Federal Trade Commission)
Customers should carefully review products, quantities, shipping addresses, and other order information before submitting an order.
If you need to cancel an order or correct order information, contact us as soon as possible at:
info@pepglowlife.com
If the order has not yet been fulfilled or shipped, we will attempt to accommodate the requested cancellation or correction.
Changes and cancellations are not guaranteed once fulfillment has begun.
Once an order has shipped, it generally cannot be canceled or modified.
Cancellation and refund eligibility is further described in our Refund & Order Issues Policy.
Customers are responsible for providing a complete and accurate shipping address.
Please carefully verify your:
before submitting an order.
If you discover an address error before shipment, contact us immediately. We will attempt to correct the address when reasonably possible, but address changes cannot be guaranteed after fulfillment has begun.
If an order is returned to Pep Glow Life because of an incorrect, incomplete, or undeliverable address provided by the customer, we may offer reshipment after the returned shipment is received and processed.
Additional shipping or carrier charges may apply when reshipment is necessary because of incorrect or incomplete information supplied by the customer.
If a shipment was delivered to the address supplied with the order and that address was incorrect, replacement or refund eligibility will be evaluated according to the circumstances and our Refund & Order Issues Policy.
Customers may provide a shipping address that differs from their billing address during checkout. Orders with differing billing and shipping information may be subject to additional verification before fulfillment. For fraud prevention and order security, requests to change the shipping address after an order has been placed may require cancellation and submission of a new order.
When tracking information is available, it will generally be provided by email after the shipment has been processed by the carrier.
Tracking information may take time to update after a shipping label is created.
A shipping label being created does not necessarily mean the carrier has physically received the package.
Carrier tracking information is maintained by the applicable carrier and may occasionally be delayed or inaccurate.
Once a package has been transferred to the carrier, transit may be affected by circumstances outside Pep Glow Life’s reasonable control.
Examples include:
A carrier delay by itself does not ordinarily qualify an order for a refund after the merchandise has been properly shipped.
However, if the carrier ultimately confirms that the shipment has been lost, the carrier-loss provisions below apply.
If tracking information indicates that a shipment has been lost in transit, or the carrier otherwise confirms that the package has been lost, please contact:
info@pepglowlife.com
Provide your order number and available tracking information.
Pep Glow Life will review the shipment and carrier records.
For a verified carrier loss, Pep Glow Life may provide an appropriate:
depending on product availability and the circumstances of the shipment.
Legitimate carrier-loss claims will be reviewed in accordance with this Policy and our Refund & Order Issues Policy.
11. Packages Marked Delivered but Not Received
If carrier tracking shows that your package was delivered but you cannot locate it, first check:
If the package still cannot be located, contact us promptly at:
info@pepglowlife.com
Pep Glow Life will review delivered-but-not-received reports on a case-by-case basis.
We may review:
We may request reasonable supporting information from the customer or carrier when necessary to investigate the claim.
A carrier’s “delivered” status does not automatically guarantee either approval or denial of a claim. We will evaluate the available information before determining whether a replacement, refund, or other resolution is appropriate.
Please inspect your shipment promptly after delivery.
If an order arrives with products damaged during transit, contact us within 72 hours of delivery at:
info@pepglowlife.com
Please include:
Please retain the product and packaging while the claim is being reviewed, as additional information may be requested.
Verified transit damage may qualify for a replacement or refund under our Refund & Order Issues Policy.
If your shipment contains an incorrect product, incorrect quantity, or is missing an item, contact us within 72 hours of delivery.
Please provide:
Pep Glow Life will compare the report with applicable order and fulfillment records.
Verified fulfillment errors may qualify for an appropriate replacement or refund.
Pep Glow Life packages products for shipment using procedures intended to protect product integrity during ordinary transportation and handling.
Customers are responsible for appropriate receipt, handling, storage, security, and use of products after delivery.
Research products may be sensitive to environmental conditions or improper handling. Customers should follow applicable product storage information and use appropriate research-material handling practices.
Improper storage, contamination, alteration, mishandling, or other post-delivery conditions may affect product integrity and may be considered when evaluating a product-quality complaint.
Refusing a delivery or failing to claim a shipment does not automatically create a right to a refund.
If a refused or unclaimed shipment is returned to Pep Glow Life, we will evaluate the circumstances after the shipment is received and processed.
Because research products may be subject to handling, storage, integrity, and chain-of-custody concerns after leaving our control, returned products may not be eligible to be placed back into inventory.
Any refund or reshipment eligibility will be determined according to our Refund & Order Issues Policy, the circumstances of the return, and applicable law.
Pep Glow Life ships only to destinations where we reasonably believe shipment and receipt of the products are legally permissible.
We reserve the right to refuse, restrict, or cancel shipment to a destination when necessary because of:
If we cancel an order before shipment because we cannot legally or reasonably fulfill it, an appropriate refund will be issued for the canceled merchandise.
All products offered by Pep Glow Life are intended solely for legitimate laboratory, analytical, educational, or research purposes.
Products are not intended for human or animal consumption, administration, injection, ingestion, diagnosis, treatment, prevention, therapeutic use, or other personal use.
Customers must be at least 21 years of age to purchase.
Shipping and delivery of a product does not alter its Research Use Only designation.
Shipping-related replacements and refunds are governed by this Policy together with our Refund & Order Issues Policy.
In particular, the Refund & Order Issues Policy contains additional provisions concerning:
If applicable law provides a right or remedy that cannot lawfully be waived, applicable law controls.
Pep Glow Life may update this Shipping & Delivery Policy from time to time to reflect changes to shipping methods, fulfillment practices, carrier services, or applicable requirements.
The current version will be posted on PepGlowLife.com with an updated effective date.
Changes apply prospectively as permitted by applicable law.
For questions about shipping, tracking, address corrections, damaged shipments, missing items, carrier loss, or other delivery issues, contact:
Pep Glow Life
Email: info@pepglowlife.com
Website: PepGlowLife.com
RESEARCH USE ONLY
Products offered by Pep Glow Life are intended solely for legitimate laboratory, analytical, educational, or research purposes. Products are not intended for human or animal consumption, administration, injection, ingestion, diagnosis, treatment, prevention, therapeutic use, clinical use, veterinary use, or other personal use. Products are not offered or represented as FDA-approved drug products. Must be 21+ to purchase.
By purchasing, customers must satisfy Pep Glow Life’s Research Product Purchase Eligibility requirements and agree to the applicable Research Use Only Policy and Terms & Conditions.
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