All products are sold for Research Use Only (RUO). Not intended for human or animal consumption. Must be 21+ to purchase.
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Effective Date: September 6, 2026
This Refund & Order Issues Policy (“Policy”) applies to purchases made from Pep Glow Life (“Pep Glow Life,” “we,” “us,” or “our”) through PepGlowLife.com and related Services.
This Policy is incorporated into and should be read together with our Terms & Conditions, Research Use Only Policy, Shipping & Delivery Policy, and Privacy Policy.
Because research products require appropriate handling, storage, and chain-of-custody controls, products are generally final sale once shipped and are not ordinarily returnable. However, Pep Glow Life will review legitimate order problems as described below.
If you need to cancel an order, contact us as soon as possible at:
info@pepglowlife.com
If the order has not yet been fulfilled or shipped, we will attempt to cancel it and issue an appropriate refund.
Cancellation is not guaranteed once fulfillment has begun.
Once an order has shipped, it generally cannot be canceled.
Nothing in this section limits cancellation or refund rights that may apply when Pep Glow Life cannot ship an order within an applicable promised or legally required timeframe.
Due to handling, storage, product-integrity, and chain-of-custody considerations, research products are generally final sale once shipped and are not ordinarily eligible for return or exchange.
Once products leave our control, we cannot independently verify how they were transported, handled, stored, opened, altered, contaminated, or otherwise maintained.
For these reasons, we generally cannot accept returned research products back into inventory.
This does not prevent Pep Glow Life from providing a replacement, refund, or other appropriate resolution for a qualifying order problem under this Policy.
Please inspect your shipment promptly after delivery.
If your order arrives damaged, contains an incorrect product, has an incorrect quantity, or is missing an item, contact us within 72 hours of delivery.
Please provide:
Pep Glow Life will review the information and applicable fulfillment and shipping records.
If we verify that an order was incorrectly fulfilled, damaged in transit, or arrived with items missing, we may provide an appropriate replacement or refund, depending on the circumstances and product availability.
If tracking information indicates that a shipment has been lost by the carrier or the carrier otherwise confirms that the package was lost in transit, please contact us.
Pep Glow Life will review the carrier information and shipping records.
For a verified carrier loss, we may provide an appropriate:
depending on product availability and the circumstances of the shipment.
Legitimate carrier-loss claims will be reviewed in accordance with this Policy.
If carrier tracking shows that a package was delivered but you cannot locate it, contact us promptly.
Before contacting us, please check:
Pep Glow Life will review delivered-but-not-received claims on a case-by-case basis.
We may review tracking information, delivery confirmation, carrier records, delivery photographs, shipping-address information, prior order history, and other information reasonably relevant to the claim.
We may also request reasonable supporting information from the customer or carrier.
A carrier’s “delivered” scan does not automatically guarantee either approval or denial of a claim. We will evaluate the available information before determining an appropriate resolution.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting an order.
If you discover an address error before shipment, contact us immediately. We will attempt to correct the address when reasonably possible, but changes cannot be guaranteed once fulfillment has begun.
If an order is returned to Pep Glow Life because of an incorrect, incomplete, or undeliverable address provided by the customer, we may offer reshipment after the shipment is returned and processed.
Additional shipping or carrier charges may apply to reshipment when the delivery problem resulted from incorrect or incomplete information supplied by the customer.
If a package was delivered to the address provided by the customer and the address was incorrect, eligibility for replacement or refund will be determined based on the circumstances.
Shipping and delivery estimates are estimates unless expressly stated otherwise.
Carrier delays may occur because of:
A carrier delay by itself does not ordinarily qualify an order for a refund after the order has been properly shipped.
However, if an order becomes a carrier-confirmed loss, Section 4 of this Policy applies.
Pep Glow Life intends to ship orders within the timeframe represented on our website or communicated in connection with the order.
If we determine that we cannot ship an order within the applicable promised timeframe, we may notify the customer of the delay and provide available options as required by applicable law.
Depending on the circumstances, those options may include agreeing to a revised shipment date or canceling the affected order for a refund.
If Pep Glow Life determines that it cannot fulfill an order, the affected order or item will be canceled and an appropriate refund will be issued.
This provision applies notwithstanding any other final-sale provision in this Policy.
The FTC requires Internet sellers to have a reasonable basis for promised shipment times and, when they cannot meet applicable shipment deadlines, to follow specific delay-notification/cancellation/refund procedures. (Federal Trade Commission)
Customers are responsible for reviewing products, quantities, and order information before submitting an order.
If you accidentally order the wrong product or change your mind, contact us immediately.
If the order has not been fulfilled or shipped, we will attempt to cancel or modify it when reasonably possible.
Once an order has shipped, buyer’s remorse, ordering the wrong product, or no longer wanting the product generally does not qualify for a return, exchange, or refund.
Pep Glow Life takes credible product-quality concerns seriously.
If you believe a product materially differs from its represented specifications, contact us at:
info@pepglowlife.com
Please provide:
We will review the available product, order, supplier, lot, and testing information relevant to the concern.
If your concern is based on independent laboratory testing, we may request the complete laboratory report and information reasonably necessary to evaluate the result, including:
Pep Glow Life may compare those results with applicable supplier or testing records and may request confirmatory independent testing when reasonably appropriate.
We do not automatically reject a quality concern merely because testing was performed by a laboratory other than one previously associated with the product.
If the available evidence substantiates a material product-quality issue, Pep Glow Life may provide an appropriate replacement, refund, or other resolution.
Customers are responsible for appropriate receipt, handling, storage, security, and use of research products after delivery.
Product integrity may be affected by improper storage, contamination, alteration, mishandling, reconstitution, transfer, environmental exposure, or other circumstances occurring after delivery.
When evaluating a quality complaint, Pep Glow Life may consider available evidence concerning how the product was received, handled, and stored.
A quality issue caused by improper storage, handling, alteration, contamination, or other post-delivery conditions outside Pep Glow Life’s control generally does not qualify for replacement or refund.
All Pep Glow Life products are sold solely for legitimate laboratory, analytical, educational, or research purposes.
Products are not intended for human or animal consumption, administration, injection, ingestion, diagnosis, treatment, prevention, therapeutic use, or other personal use.
A complaint based solely on results, effects, expectations, or experiences arising from prohibited human or animal use does not establish that a product was defective or unsuitable for its represented research purpose.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
If you believe you were charged more than once for the same transaction or that an incorrect amount was charged, contact us promptly at:
info@pepglowlife.com
We will review the applicable order and payment records.
If we verify a duplicate or incorrect charge, we will correct the error and issue an appropriate refund when necessary.
Approved monetary refunds will generally be issued to the original payment method used for the transaction.
Once Pep Glow Life issues a refund, the time required for the funds to appear depends on the payment method, financial institution, and payment processor.
Refunds may typically take approximately 5–10 business days to appear after issuance, although actual posting times may vary.
Where applicable law requires a different refund method or timeframe, the applicable legal requirement controls.
Whether original shipping charges are refunded depends on the reason for the refund.
When a refund results from a verified Pep Glow Life fulfillment error, transit damage, carrier-confirmed loss, or inability to fulfill the order, applicable shipping charges may also be refunded when appropriate.
When the issue results from a customer-provided incorrect address, buyer’s remorse, an incorrect product selected by the customer, or another customer-caused issue, original shipping charges generally are not refundable.
Any reshipment charges will be disclosed before a replacement shipment requiring additional payment is sent.
Products provided free of charge as part of a promotion, complimentary offer, or similar arrangement generally have no independent cash refund value.
If a qualifying issue affects a promotional item, Pep Glow Life may replace the promotional item when appropriate and available.
The treatment of a promotional item will not reduce any refund otherwise legally due for merchandise the customer actually purchased.
Refusing delivery or failing to claim a shipment does not automatically create a right to a refund.
If a shipment is returned to Pep Glow Life, we will evaluate the circumstances after the returned shipment is received and processed.
Because research products may be subject to handling, storage, and chain-of-custody concerns after leaving our control, returned products may not be eligible for resale or restocking.
Any refund or reshipment eligibility will be determined according to this Policy, the reason for return, and applicable law.
If you believe there is a problem with your order or payment, we encourage you to contact Pep Glow Life promptly so that we have an opportunity to investigate and resolve the issue.
Contact:
info@pepglowlife.com
If a payment dispute or chargeback is initiated, Pep Glow Life may provide relevant records to the payment processor, card network, issuing bank, acquiring bank, or other financial institution involved in reviewing the dispute.
These records may include:
Nothing in this Policy is intended to waive, prohibit, or restrict any rights available to a customer under applicable law or applicable payment-network rules.
Pep Glow Life may investigate claims reasonably suspected of involving fraud, material misrepresentation, manipulation of evidence, repeated abuse of refund procedures, or other unlawful activity.
We may request reasonable documentation necessary to evaluate a claim.
Pep Glow Life may refuse future transactions or restrict an account when reasonably necessary to prevent fraud, abuse, prohibited purchases, or unlawful activity.
Nothing in this section permits Pep Glow Life to deny a refund or other remedy that is required by applicable law.
This Policy should be read together with Pep Glow Life’s:
If a provision of this Policy conflicts with a right or remedy that cannot lawfully be waived, applicable law controls.
Pep Glow Life may update this Policy from time to time to reflect changes to our practices, Services, or applicable requirements.
The current version will be posted on PepGlowLife.com with an updated effective date.
Changes apply prospectively as permitted by applicable law and will not retroactively eliminate rights that have already arisen where doing so would be prohibited.
For cancellation requests, damaged or incorrect orders, missing items, carrier issues, quality concerns, refunds, billing questions, or other order problems, contact:
Pep Glow Life
Email: info@pepglowlife.com
Website: PepGlowLife.com
RESEARCH USE ONLY
Products offered by Pep Glow Life are intended solely for legitimate laboratory, analytical, educational, or research purposes. Products are not intended for human or animal consumption, administration, injection, ingestion, diagnosis, treatment, prevention, therapeutic use, clinical use, veterinary use, or other personal use. Products are not offered or represented as FDA-approved drug products. Must be 21+ to purchase.
By purchasing, customers must satisfy Pep Glow Life’s Research Product Purchase Eligibility requirements and agree to the applicable Research Use Only Policy and Terms & Conditions.
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