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Terms & Conditions

Last Updated: April 14, 2026

1. RESEARCH USE ONLY
All products sold by Pep Glow Life are intended solely for in-vitro scientific and laboratory research by qualified professionals. Our products are NOT intended for human or animal consumption, clinical application, or therapeutic use. By purchasing from us, you affirm you are a qualified researcher and will use all products in accordance with this restriction.

2. ELIGIBILITY
You must be at least 18 years of age to purchase. By placing an order, you represent that you are of legal age and have legal capacity to enter into a binding agreement.

3. PRODUCT DISCLAIMER
Our products have not been evaluated by the FDA. They are not approved for human use, veterinary use, or any regulated application. We make no representations regarding safety, efficacy, or legality for any use other than laboratory research.

4. BUYER RESPONSIBILITY
You are solely responsible for ensuring your purchase, import, possession, storage, handling, and use of any product complies with all applicable federal, state, local, and international laws. Pep Glow Life shall not be liable for any product misuse.

5. ORDERS & PAYMENT
All orders are subject to acceptance and availability. We reserve the right to refuse any order at our sole discretion. Payment must be received in full before orders are processed.

6. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Pep Glow Life shall not be liable for any direct, indirect, incidental, or consequential damages from use or misuse of our products or website. Total liability shall not exceed the order amount.

7. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

8. CHANGES TO TERMS
We may update these Terms at any time. Continued use of our site after changes constitutes acceptance of the revised Terms.

Privacy Policy

Last Updated: April 14, 2026

1. INFORMATION WE COLLECT
We collect: name, email, shipping address, and payment info when you create an account or place an order. We also collect technical data (IP address, browser type, pages visited) via cookies and analytics tools.

2. HOW WE USE YOUR INFORMATION
To process and fulfill orders, send order confirmations and shipping notifications, respond to inquiries, maintain account security, improve our site, and comply with legal obligations. We do not sell your personal information to third parties.

3. SHARING OF INFORMATION
We share information only with service providers necessary to fulfill your order (payment processors, shipping carriers, fulfillment partners) and as required by law.

4. DATA SECURITY
We use SSL/TLS encryption for all data in transit. Payment card data is processed by our PCI-compliant payment processor and is not stored on our servers.

5. YOUR RIGHTS (CCPA / GDPR)
You may have the right to access, correct, or delete your personal data. Contact us at support@pepglowlife.com.

6. COOKIES
We use cookies for functionality and analytics. You may disable cookies in your browser; some features may be affected.

7. CHILDREN’S PRIVACY
Our site is not directed to individuals under 18. We do not knowingly collect data from minors.

8. CONTACT
Pep Glow Life | support@pepglowlife.com | Address: To be provided upon request

Refund and Return Policy

Last Updated: April 14, 2026

OUR COMMITMENT
We stand behind the quality of our research compounds. If you experience an issue with your order, we are committed to resolving it promptly and fairly.

ELIGIBILITY FOR RETURNS
Returns accepted within 30 days of delivery for:
– Product arrived damaged or defective
– Incorrect product was shipped
– Product did not match COA specifications on file

Due to research-grade chain of custody requirements, we cannot accept returns of opened products unless defective.

HOW TO REQUEST A REFUND OR REPLACEMENT
1. Email support@pepglowlife.com within 30 days of delivery
2. Include your order number and description of the issue
3. Attach photos if the product arrived damaged
4. We respond within 24-48 hours with resolution options

RESOLUTION OPTIONS
– Replacement shipment of the same product
– Store credit
– Full or partial refund (processed within 5-10 business days)

CHARGEBACKS
Please contact us before initiating a chargeback. We resolve all legitimate disputes quickly. Fraudulent chargebacks may result in account termination.

Shipping Policy

Last Updated: April 14, 2026

ORDER PROCESSING
Orders are processed within 1-3 business days of payment confirmation. You will receive an order confirmation email immediately upon purchase, and a shipping notification with tracking information once your order ships.

DOMESTIC SHIPPING (United States)
Standard: 5-7 business days — Free over $100 / $9.99 flat
Expedited: 2-3 business days — $19.99
Overnight: 1 business day (where available) — $39.99

PACKAGING
All compounds are shipped in secure, discreet packaging. Temperature-sensitive items include appropriate cold packs.

INTERNATIONAL SHIPPING
Currently shipping to US addresses only.

LOST OR UNDELIVERED PACKAGES
If tracking shows delivered but not received, or has not updated in 5 business days, contact us immediately at support@pepglowlife.com. We will open a carrier investigation.

Frequently Asked Questions

Q: What does ‘Research Use Only’ mean?
A: Research Use Only (RUO) means our products are intended exclusively for in-vitro laboratory research by qualified scientific professionals. They are not FDA-approved for human use and must not be used for human or animal consumption under any circumstances.

Q: Who can purchase from Pep Glow Life?
A: Our products are available to qualified researchers, scientists, academic professionals, and laboratory personnel who are 18 or older and agree to our RUO terms.

Q: Can I use these products on myself or others?
A: No. All products are strictly for laboratory research. They must not be used for human or animal consumption, clinical treatment, or any non-laboratory application.

Q: Are your products FDA approved?
A: No. Our products are Research Use Only compounds and have not been evaluated or approved by the FDA for any human or veterinary application.

Q: How do I know your products are high quality?
A: Every product is tested by an independent accredited laboratory. Certificates of Analysis confirming identity and purity are available for download on each product page.

Quality Assurance & Third-Party Testing

Pep Glow Life provides a Certificate of Analysis (COA) for every product, confirming compound identity, purity, and potency. All testing is performed by independent accredited analytical laboratories.

Our COAs confirm:
– Compound identity (HPLC and/or Mass Spectrometry)
– Purity percentage
– Testing laboratory name and accreditation
– Date of analysis and lot number